Merge pull request #14492 from kgremban/mar19-supporttroubleshoot

Consolidate support and troubleshoot tocs

Author: JamesJBarnett

.openpublishing.redirection.json

@@ -7580,6 +7580,11 @@
       "redirect_url": "/power-bi/personas/business-user/context/context",
       "redirect_document_id": false
     },
+    {
+      "source_path": "powerbi-docs/troubleshoot/index.yml",
+      "redirect_url": "/power-bi/support/",
+      "redirect_document_id": false
+    },
     {
       "source_path": "powerbi-docs/create-reports/desktop-add-column-from-example.md",
       "redirect_url": "/power-bi/transform-model/desktop-add-column-from-example",

powerbi-docs/support/TOC.yml

@@ -1,17 +1,35 @@
-- name: Power BI support documentation
+- name: Power BI support and troubleshooting
   href: index.yml
-  expanded: true
   items:
-  - name: About Support requests
+  - name: Overview
+    expanded: true
     items:
     - name: Support overview
       href: service-support-options.md
-    - name: Create a Support ticket
+
+  - name: Before you contact support
+    items:
+    - name: Before you contact support checklist
+      href: before-you-contact-support.md
+    - name: View service health in the Microsoft 365 admin center
+      href: service-admin-health.md
+    - name: Check the planned maintenance schedule
+      href: service-planned-maintenance.md
+    - name: Capture diagnostic information (traces)
+      href: service-admin-capturing-additional-diagnostic-information-for-power-bi.md
+    - name: Try these steps if you can't sign in
+      href: power-bi-cannot-sign-in.md
+    - name: Prepare for a region move
+      href: service-admin-region-move.md
+
+  - name: About support requests
+    items:
+    - name: Create a support ticket
       href: create-support-ticket.md
       displayName: Power BI, Fabric, Support, ticket creation, support ticket
-    - name: Manage a Support ticket
+    - name: Manage a support ticket
       href: manage-support-ticket.md
-      displayName: "Manage support ticket "
+      displayName: "Manage support ticket"
     - name: Best practices when creating a support ticket
       href: best-practices-creating-support-ticket.md
       displayName: support, support case, best practices
@@ -20,42 +38,96 @@
     - name: Policies and communications for Power BI
       href: /power-platform/admin/policies-communications
 
-  - name: Before you contact Support
+  - name: Configure support notifications
     items:
-    - name: View current and historical service health in the Microsoft 365 admin center
-      href: service-admin-health.md
-    - name: Check for service-wide outages
-      href: https://support.powerbi.com
-    - name: Check the planned maintenance schedule
-      href: service-planned-maintenance.md
-    - name: Find out if your problem is a known issue
-      href: /fabric/get-started/fabric-known-issues
-    - name: Look for an answer in the Community forum
-      href: https://community.powerbi.com
-    - name: Capture diagnostic information (traces)
-      href: service-admin-capturing-additional-diagnostic-information-for-power-bi.md
-    - name: Find your organization ID and name
-      href: /power-platform/admin/determine-org-id-name
-    - name: Try these steps if you can't sign in
-      href: power-bi-cannot-sign-in.md 
-    - name: Prepare for a region move 
-      href: service-admin-region-move.md 
- 
-  - name: Support-related admin topics
-    items:
-    - name: Enable Help and Support notifications
-      href: ../admin/service-admin-portal-help-support.md
+    - name: Enable help and support notifications
+      href: ../admin/service-admin-portal-help-support.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
     - name: Enable service interruption notifications
       href: service-interruption-notifications.md
     - name: Learn about notifications
       href: /power-platform/admin/notifications-explained
 
-  - name: Troubleshooting guide
+  - name: Troubleshooting guides
     items:
-    - name: Power BI
-      href: ../troubleshoot/index.yml
-      
-      
-
-
- 
+    - name: Embed and extend
+      items:
+      - name: Troubleshoot your embedded application
+        href: ../developer/embedded/embedded-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot developing custom visuals
+        href: ../developer/visuals/power-bi-custom-visuals.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot Power BI REST APIs
+        href: ../developer/embedded/troubleshoot-rest-api.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot deployment pipelines
+        href: /fabric/cicd/troubleshoot-cicd
+    - name: Consume and view
+      items:
+      - name: Troubleshoot connecting Excel to Power BI data
+        href: ../collaborate-share/office-integration/desktop-troubleshooting-analyze-in-excel.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot report performance in Power BI
+        href: ../guidance/report-performance-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot the Power BI add-in for PowerPoint
+        href: ../collaborate-share/office-integration/service-power-bi-powerpoint-add-in-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot corporate SSL certificate error on Android
+        href: ../troubleshoot/mobile-android-app-error-corporate-ssl-account-is-untrusted.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+    - name: Gateways and capacity
+      items:
+      - name: Troubleshoot Power BI gateway personal models
+        href: ../connect-data/service-admin-troubleshooting-power-bi-personal-gateway.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot Power BI gateways
+        href: ../connect-data/service-gateway-onprem-tshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot XMLA endpoint connectivity
+        href: /fabric/enterprise/powerbi/troubleshoot-xml-analysis-endpoint
+    - name: Refresh data
+      items:
+      - name: Troubleshoot refresh scenarios
+        href: ../connect-data/refresh-troubleshooting-refresh-scenarios.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot unsupported data sources for refresh
+        href: ../connect-data/service-admin-troubleshoot-unsupported-data-source-for-refresh.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot scheduled refresh in Power BI Report Server
+        href: ../report-server/scheduled-refresh-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot scheduled refresh for Azure SQL databases in Power BI
+        href: ../connect-data/service-admin-troubleshooting-scheduled-refresh-azure-sql-databases.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot incremental refresh and real-time data
+        href: ../connect-data/incremental-refresh-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+    - name: Create and author
+      items:
+      - name: Troubleshoot tile errors
+        href: ../connect-data/refresh-troubleshooting-tile-errors.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot 'no data found' error in Excel workbooks
+        href: ../connect-data/service-admin-troubleshoot-excel-workbook-data.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot importing Access and Excel .xls file in Power BI Desktop
+        href: ../connect-data/desktop-access-database-errors.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot nested values returned as text in the Power BI service
+        href: ../connect-data/service-troubleshooting-nested-values.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot developing DirectQuery models in Power BI Desktop
+        href: ../connect-data/desktop-directquery-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot opening Power BI Desktop
+        href: ../connect-data/desktop-error-launching-desktop.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot relationships in Power BI models
+        href: ../guidance/relationships-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+    - name: Account and license
+      items:
+      - name: Troubleshoot sign-in for Power BI Desktop
+        href: ../connect-data/desktop-troubleshooting-sign-in.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot sign in with OData
+        href: ../connect-data/desktop-troubleshoot-odata.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+    - name: Share and collaborate
+      items:
+      - name: Troubleshoot sharing dashboards and reports
+        href: ../collaborate-share/service-troubleshoot-sharing.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot subscriptions
+        href: ../collaborate-share/service-troubleshoot-subscribe.yml?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot sensitivity labels
+        href: /fabric/governance/service-security-sensitivity-label-troubleshooting
+    - name: Visuals
+      items:
+      - name: Troubleshoot visualizations in Power BI
+        href: ../visuals/power-bi-visualization-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Debug Power BI custom visuals
+        href: ../developer/visuals/visuals-how-to-debug.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+      - name: Troubleshoot custom visuals in Power BI Desktop for Power BI Report Server
+        href: ../report-server/custom-visuals-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json
+    - name: Paginated reports
+      items:
+      - name: Troubleshoot subreports in Power BI paginated reports
+        href: ../paginated-reports/subreports-troubleshoot.md?toc=/power-bi/support/TOC.json&bc=/power-bi/support/breadcrumb/toc.json

powerbi-docs/support/before-you-contact-support.md

@@ -0,0 +1,42 @@
+---
+title: Before you contact Power BI and Fabric support
+description: Follow this checklist to troubleshoot your issue and gather information before you create a Microsoft support request for Power BI or Fabric.
+author: eric-urban
+ms.author: eur
+ms.reviewer: royrubinstein
+ms.service: powerbi
+ms.subservice: pbi-troubleshooting
+ms.topic: troubleshooting
+ms.date: 03/20/2026
+ai-usage: ai-assisted
+---
+
+# Before you contact Power BI and Fabric support
+
+Before you create a support request, use the following checklist to try to resolve your issue and gather the information that Microsoft Support needs to help you.
+
+## Pre-support checklist
+
+1. **Check for service outages or degradation.** Visit the [Fabric support page](https://support.fabric.microsoft.com) to see whether there's an active incident affecting your service. You can also [track service health in the Microsoft 365 admin center](service-admin-health.md) for current and historical issue details.
+
+1. **Review current known issues.** Check the [known issues for Fabric and Power BI](https://support.fabric.microsoft.com/known-issues) to see if your problem has already been identified and is being worked on.
+
+1. **Search the community.** Post or search the [Fabric & Power BI Community](https://community.powerbi.com) to see if other users have encountered and resolved the same issue.
+
+1. **Check the planned maintenance schedule.** Your issue might be related to [planned maintenance](service-planned-maintenance.md). Review the schedule to rule out a maintenance window.
+
+1. **Try to resolve sign-in issues.** If you can't sign in, see [Resolve sign-in issues for Power BI and Fabric](power-bi-cannot-sign-in.md) for password reset options and other solutions.
+
+1. **Find your organization and region details.** You might need to provide your organization ID, name, or default region when you create a support ticket. Use these resources to look up that information:
+   - [Find your organization ID and name](/power-platform/admin/determine-org-id-name)
+   - [Find the default region for your organization](../admin/service-admin-where-is-my-tenant-located.md)
+
+1. **Capture diagnostic information.** Collect browser traces and other [diagnostic information](service-admin-capturing-additional-diagnostic-information-for-power-bi.md) to attach to your support request. Having this information ready can help speed up resolution.
+
+If you can't resolve your issue with these steps, [create a support ticket](create-support-ticket.md).
+
+## Related content
+
+- [Fabric and Power BI support overview](service-support-options.md)
+- [Create a support ticket](create-support-ticket.md)
+- [Best practices when creating a support ticket](best-practices-creating-support-ticket.md)

powerbi-docs/support/index.yml

@@ -1,11 +1,11 @@
 ### YamlMime:Landing
 
-title: Power BI support documentation
-summary: Learn how to get help with Power BI, create support tickets, and understand support options and best practices.
+title: Power BI support and troubleshooting documentation
+summary: Learn how to troubleshoot Power BI issues, get help, create support tickets, and understand support options and best practices.
 
 metadata:
-  title: Support documentation
-  description: Learn how to get help with Power BI, create support tickets, and understand support options and best practices.
+  title: Support and troubleshooting documentation
+  description: Learn how to troubleshoot Power BI issues, get help, create support tickets, and understand support options and best practices.
   services: powerbi
   ms.service: powerbi
   ms.subservice: pbi-fundamentals
@@ -32,18 +32,16 @@ landingContent:
           - text: Service interruption notifications
             url: service-interruption-notifications.md
           - text: Check for service-wide outages
-            url: https://support.powerbi.com
+            url: https://support.fabric.microsoft.com/support
 
-  - title: Before you contact Support
+  - title: Before you contact Microsoft Support
     linkLists:
       - linkListType: how-to-guide
         links:
+          - text: Before you contact support checklist
+            url: before-you-contact-support.md
           - text: Track service health in Microsoft 365
             url:  service-admin-health.md
-          - text: See if this is a known issue
-            url: ../troubleshoot/known-issues/power-bi-known-issues.md
-          - text: Check troubleshooting guides
-            url: ../troubleshoot/index.yml
           - text: Look for an answer in the Community forum
             url: https://community.powerbi.com