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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Mesheik Brown Resume</title>
<link rel="stylesheet" href="styles.css">
</head>
<body>
<!--Header with navigation links-->
<header>
<nav>
<ul class="nav-links">
<li><a href="#about">About Me</a></li>
<li><a href="#experience">Experience</a></li>
<li><a href="#education">Education</a></li>
<li><a href="#certifications">Certifications</a></li>
<li><a href="#projects">Projects</a></li>
<li><a href="#skills">Skills</a></li>
<li><a href="#contact">Contact</a></li>
</ul>
</nav>
</header>
<!--Hero section with tagline-->
<section id="hero">
<div class="hero-content">
<div class="hero-text">
<h1>Mesheik Brown</h1>
<p>IT Support Professional | Aspiring Full Stack Engineer</p>
<p>Supporting enterprise systems today while building the skills to develop them tomorrow.</p>
<a href="#projects" class="hero-btn">View My Projects</a>
<a href="#contact" class="hero-btn">Contact Me</a>
<a href="mesheik-brown-resume.pdf" download class="hero-btn">Download Resume</a>
</div>
<img src="images/headshot.jpeg" alt="Mesheik Brown" class="profile-pic">
</div>
</section>
<!--About section with professional summary-->
<section id="about">
<h2>About Me</h2>
<p>I am an IT support professional with experience in NOC and Help Desk environments, specializing in infrastructure monitoring, incident triage, and SLA-driven support.
I have hands-on experience using tools like Zabbix, ServiceNow, and Active Directory to diagnose and resolve enterprise system issues.
Currently, I am expanding my skills in software development and automation through the Code Differently AI-Powered Software Engineering program, with a focus on building modern applications and growing as a developer.
</p>
</section>
<!--Experience section-->
<section id="experience">
<h2>Experience</h2>
<div class="experience-item">
<h3>NOC Analyst | ADT / Everon Solutions</h3>
<p><em>July 2022 - October 2025</em></p>
<ul>
<li>Monitored enterprise infrastructure using Zabbix and Genetec to detect performance risks and service disruptions</li>
<li>Responded to incidents within a strict 15-minute SLA, ensuring rapid triage and minimal downtime.</li>
<li>Performed real-time log analysis to identify root causes during high-severity outages.</li>
<li>Collaborated with cross-functional teams to restore services and improve uptime.</li>
<li>Supported VPN provisioning and remote access security</li>
<li>Maintained accurate and detailed documentation for all incidents</li>
</ul>
</div>
<div class="experience-item">
<h3>Help Desk Analyst | USI Insurance</h3>
<p><em>October 2021 - July 2022</em></p>
<ul>
<li>Delivered Tier 1 support in a fast-paced enterprise environment.</li>
<li>Resolved ~25+ tickets per day via phone and remote support.</li>
<li>Managed Active Directory accounts, permissions, and access requests.</li>
<li>Troubleshot hardware, software, and network issues across multiple systems.</li>
<li>Applied strong communication and de-escalation skills with users</li>
<li>Documented all issues clearly for team visibility and tracking</li>
</ul>
</div>
</section>
<!--Education section-->
<section id="education">
<h2>Education</h2>
<div class="education-item">
<h3>Code Differently AI-Powered Software Engineering Program</h3>
<p><em>2025 - Present</em></p>
<ul>
<li>Project-based training focused on software engineering and real-world problem solving</li>
<li>Focus on clean code practices, maintainability, and software design principles.</li>
<li>Collaborative learning environment with mentorship from industry professionals.</li>
<li>Learning web development, Java, backend development, and automation</li>
<li>Working in agile environments and building collaborative projects</li>
</ul>
</div>
<div class="education-item">
<h3>Alexis I. Dupont High School</h3>
<p><em>2012 - 2016</em></p>
<ul>
<li>High School Diploma.</li>
</ul>
</div>
</section>
<!--Certifications section-->
<section id="certifications">
<h2>Certifications</h2>
<div class="certification-item">
<h3>Certified ScrumMaster</h3>
<p><em>2026</em></p>
<ul>
<li>Certification in Agile project management and Scrum framework.</li>
<li>Skills in facilitating Scrum ceremonies, managing backlogs, and fostering team collaboration.</li>
</ul>
</div>
</section>
<!--Projects section-->
<section id="projects">
<h2>Projects</h2>
<div class="projects-grid">
<div class="project-item">
<h3>Arcade Lab</h3>
<p><a href="https://github.com/Mesheik/java-loop-control-arcade-lab" target="_blank">GitHub Repository</a></p>
<p><strong>Technologies:</strong> Java</p>
<ul>
<li>Console-based Java application demonstrating loop control, conditionals, and user input to simulate simple arcade-style program logic.</li>
</ul>
</div>
<div class="project-item">
<h3>Virtual Bank</h3>
<p><a href="https://github.com/Mesheik/mesheiks-virtual-bankaccount" target="_blank">GitHub Repository</a></p>
<p><strong>Technologies:</strong> Java, OOP</p>
<ul>
<li>Object-oriented Java banking system implementing classes, inheritance, and account operations such as deposits, withdrawals, and balance management</li>
</ul>
</div>
</div>
</div>
<div class="project-item">
<h3>Midnight Nexus Landing Page</h3>
<p>
<a href="#" target="_blank">Midnight Nexus Live Demo</a> |
<a href="https://github.com/Mesheik/Mesheiks-Product-Landing-Page.git" target="_blank">GitHub Repository</a>
</p>
<p><strong>Technologies:</strong> HTML, CSS, JavaScript</p>
<ul>
<li>Designed and developed a responsive product landing page with a retro 80s neon theme.</li>
<li>Implemented structured sections including hero, features, pricing, and testimonials.</li>
<li>Focused on UI/UX design, layout consistency, and visual hierarchy.</li>
<li>Used custom styling and animations to create a modern, engaging user experience.</li>
</ul>
</div>
</section>
<!--Skills section-->
<section id="skills">
<h2>Skills</h2>
<div class="skills-grid">
<div class="skills-group">
<h3>Technical Skills:</h3>
<ul>
<li>Zabbix</li>
<li>Genetec</li>
<li>ServiceNow</li>
<li>Active Directory</li>
<li>VPN provisioning</li>
<li>TCP/IP fundamentals</li>
<li>HTML</li>
<li>CSS</li>
<li>Java</li>
<li>Git / GitHub</li>
<li>Agile methodologies</li>
</ul>
</div>
</div>
<div class="skills-group">
<h3>Professional Skills:</h3>
<ul>
<li>Incident triage</li>
<li>Risk identification</li>
<li>Documentation</li>
<li>Escalation coordination</li>
<li>Communication</li>
<li>Customer support</li>
<li>Problem solving</li>
</ul>
</div>
</section>
<!--Contact section-->
<section id="contact">
<h2>Contact Me</h2>
<p>Email: mesheik765@gmail.com</p>
<p>LinkedIn:<a href="https://www.linkedin.com/in/mesheikbrown"target="_blank">https://www.linkedin.com/in/mesheikbrown/</a></p>
<p>GitHub:<a href="https://github.com/mesheik" target="_blank">https://github.com/mesheik</a></p>
</section>
<footer>
<p>© Mesheik Brown
Built with HTML & CSS
© 2026
</p>
</footer>
</body>
</html>